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Frequent Asked Questions

Where are the products made ?

Our products are Made in France.

How do I apply my promotion code ?

Once you have done this, validate your selection by clicking on "Payment". The payment page will open and you can take full advantage of the offer by entering the code, which will automatically apply the discount.

Example: A promotion is available on the site "Buy Product A, get Product B for free" with the code "PROMO". I select Product A and Product B from a predefined selection of items. Both items are now in my basket, and I can click on the "Payment" button and enter my "PROMO" code in the next step.

What payment methods are available ?

Currently, you can pay by credit card and Paypal on our website.
We do not accept bank checks, wire transfers but can accept cash on delivery in the UAE only

Where do we deliver and what are the delivery costs ?

We ship worldwide, and our shipping costs depend on the destination.

How long does it take to receive an order ?

Our average international delivery times are 7 to 13 working days.

For some local orders, we deliver in less than 3 days.
To avoid high storage and labor costs, we work directly with our distributors in the UAE.

To avoid high storage and labor costs, we work directly with our producers and have no intermediaries. This enables us to offer you really competitive prices compared to what you might find in a physical store.

Who delivers my item and what are the delivery times ?

Your items are delivered directly to you.
Items are delivered according to the terms and conditions of your local post office.

What happens if nobody's home ?

Don't worry, your items will be left in your post box if they're small enough. If not, your parcel will be left at your post office for collection.

I've entered the wrong delivery address. What should I do ?

Don't panic, if your order has not yet been dispatched, contact us immediately and we'll be happy to update your information. Otherwise, in accordance with our terms and conditions, once an order has been dispatched from our warehouse, no further changes can be made.

My order is missing some items. Where are they ?

We work with several suppliers, so when you place an order, each supplier is responsible for a particular order.

The more orders you place, the more parcels you may receive, which will arrive at different times (some faster, some slower).

On the other hand, if you order the same product 3 times at once, they will all be sent in 1 parcel.

Are the Vitalize Labs domain(s) secure ?

This site is 100% secure. In fact, we'd go so far as to say it's 300% secure.
Here's why: Firstly, the site you're visiting is on an HTTPS server (the little green padlock on the left-hand side of this page's URL is there to remind you).

On this site, ALL PAGES are secure and cannot be hacked or targeted by malicious software.Finally, for payment, we use Stripe, the benchmark in Internet transaction security.In short, you order in total security.