Refund policy
Refund & Exchange Policy
At Vitalize Labs, your health and safety are our top priorities. As our products are ingestible health supplements, we are unable to accept returns, exchanges, or offer refunds on any products once they have been shipped.
This policy is in place to ensure the integrity, hygiene and safety of all our products. Even unopened items cannot be resold or reused, and therefore all sales are final.
Please Note:
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We do not offer refunds or exchanges for change of mind, taste preference, or if the product has been opened.
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We do not accept returns to comply with global health regulations on consumable products.
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If your order arrives damaged, incorrect, or with any concerns, please contact our support team within 48 hours of delivery and we will be happy to assist.
Damaged or Incorrect Orders
If you have received the wrong product or your order was damaged during delivery, please email us.
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Your order number
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Clear photos of the packaging and product
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A description of the issue
We’ll review the case and work to make things right.
Contact Us
For any questions or concerns, feel free to reach out:
📧 Email: hello@vitalizelabs.com