Privacy policy

Privacy Policy
Last Updated: April 1, 2025

This Privacy Policy explains how Vitalize Labs | Smart Nutrition, One Gummy at a Time! ("we", "us", or "our") collects, uses, and shares your personal information when you interact with www.vitalizelabs.com (the "Site") and related services (the "Services"). By using our Site, you agree to the practices outlined in this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Revisions will be posted on this page with the updated "Last Updated" date.

1. Information We Collect

a. Information You Provide

  • Contact info (name, email, phone, address)

  • Order and payment info (billing/shipping addresses, payment confirmations)

  • Account details (login credentials, preferences)

  • Shopping behavior (cart items, loyalty points, reviews, referrals)

  • Communications with customer support

Some features may require you to provide information. Declining to do so may limit your access to certain services.

b. Automatically Collected Data

We collect usage data through cookies and similar technologies. This may include:

  • IP address, browser type, device ID

  • Website navigation and activity

  • Interaction data related to ads and communications

c. Information from Third Parties

  • Shopify and service providers supporting our Site

  • Payment processors

  • Analytics and advertising partners

All data obtained from third parties is handled in accordance with this Privacy Policy.

2. How We Use Your Information

  • Fulfill and manage orders

  • Provide customer support

  • Manage your account

  • Improve and personalize the Site

  • Prevent fraud and ensure security

  • Send marketing and promotional messages (with your consent or based on our legitimate interest)

3. Cookies

We use cookies to:

  • Remember your preferences

  • Improve website performance and analytics

  • Customize marketing content

You can manage or disable cookies via browser settings. 

4. How We Share Your Information

Your data may be shared with:

  • Vendors and service providers

  • Business and marketing partners

  • Affiliates and corporate group members

  • Legal authorities (when required by law)

We do not sell your personal data or use sensitive data for profiling without your consent.

5. User-Generated Content

Public posts like reviews are accessible by anyone. We are not responsible for how others use this information.

6. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the content or practices of those sites. Please review their privacy policies before engaging.

7. Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect their data. Parents may contact us to delete information if needed.

8. Data Security and Retention

We use appropriate safeguards to protect your data. However, no method is 100% secure. We retain your information as long as necessary to:

  • Fulfill services

  • Meet legal requirements

  • Resolve disputes

9. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your data

  • Delete or transfer your data

  • Restrict or object to processing

  • Withdraw consent

  • Opt-out of marketing or targeted advertising

To exercise any of these rights, contact us using the details below. We may verify your identity before proceeding.

10. International Transfers

Your data may be transferred and stored outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

11. Contact Us

If you have questions or would like to exercise your privacy rights:

Email: hello@vitalizelabs.com

Vitalize Labs is the data controller of your personal information under applicable data protection laws.